Refund & Cancellation Policy

1. About Our Products

SSC Boost, operated by Rajender Kumar, provides digital educational products including PDF study materials, eBooks, practice sets, mock tests, revision notes, question banks and other examination-preparation resources.

Our products are digital products and are delivered electronically. No physical product is normally shipped unless the relevant product page specifically states otherwise.

2. Product Information

Before purchasing, customers should carefully review the product title, description, syllabus/examination coverage, format, language, contents, price and any available preview.

Product descriptions are intended to provide accurate information about the digital resource being offered.

SSC Boost does not guarantee examination selection, qualification, marks, rank, employment or any particular examination result.

3. Pricing and Payment

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

The applicable price will be shown on the product page or checkout page before the customer completes the purchase.

Payments may be processed through third-party payment gateways or payment service providers. Available payment methods may include UPI, debit card, credit card, net banking or other methods supported by the applicable payment provider.

SSC Boost does not generally store complete card numbers, CVV, PINs or banking credentials on its own systems when payment information is processed directly by a third-party payment provider.

Customers should use only their own authorized payment method and provide accurate checkout information.

4. Digital Product Delivery

After successful payment confirmation, the purchased digital product may be delivered by:

Digital delivery is normally initiated shortly after successful payment.

Delivery may occasionally be delayed because of payment verification, technical problems, email delays, server problems or other circumstances beyond our reasonable control.

Customers should check their inbox, spam/junk folder and promotions folder where applicable.

• •Download link
• •Email
• •Customer account or order page
• •Website access
• •Another electronic delivery method specified during checkout

5. If You Do Not Receive Your Product

If payment has been successfully completed but the digital product has not been received, please contact SSC Boost.

Please provide:

• •Name
• •Order number
• •Email address used during purchase
• •Product name
• •Payment/transaction reference
• •Screenshot of payment confirmation, where available

We will verify the transaction and, where appropriate, resend the product, provide a replacement download link or provide another reasonable method of access.

6. Refund and Cancellation Policy for Digital Products

Because our products are digital and may be delivered or made accessible immediately after purchase, digital product purchases are generally non-refundable once the product has been delivered or access has been provided.

However, SSC Boost may review a refund or other appropriate resolution where:

• •The customer was charged more than once for the same order.
• •Payment was successfully completed but the purchased product was not delivered because of a technical issue on our side.
• •The delivered file is corrupted or inaccessible and the problem cannot reasonably be resolved.
• •An incorrect digital product was delivered because of an error by SSC Boost.
• •A material technical problem prevents access to the purchased product and cannot reasonably be resolved.

Refund requests are reviewed individually after verification.

7. Situations Normally Not Eligible for Refund

A refund will generally not be provided where:

• •The customer changes their mind after purchase.
• •The customer purchased the wrong examination/product.
• •The customer did not review the product description before purchase.
• •The customer no longer requires the product.
• •The customer expected different content, difficulty, format or syllabus coverage than what was described.
• •The customer has already downloaded, accessed, copied or used the digital product.
• •The customer purchased the same product again after already receiving access.

This section does not limit any rights that cannot legally be excluded under applicable law.

8. Duplicate Payment

If you believe that you have been charged more than once for the same order, contact us with the order and transaction details.

After verification, SSC Boost will provide an appropriate resolution for a genuine duplicate transaction.

9. Refund Processing

Where a refund is approved, it will normally be processed through the original payment method or through the applicable payment provider.

The time required for the amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider or payment gateway.

10. Order Cancellation

Because digital products may be delivered immediately after payment, cancellation may not be possible once delivery or access has been provided.

If you believe an order was placed accidentally, contact SSC Boost as soon as possible. We will review the request based on the payment and delivery status.

11. Unauthorized Transactions

If you believe that a transaction was made without your authorization, contact SSC Boost immediately and also contact your bank or payment provider where appropriate.

We may investigate suspicious transactions and take reasonable action to protect customers and the business.

12. Contact

SSC Boost — Operated by Rajender Kumar

42 SSW Bahlolnagar, Pilibangan, Dist. Hanumangarh, Rajasthan, India

Mobile / WhatsApp: 8890119066

Email: staracademysales@gmail.com

Website: sscboost.in

Customer Support: Monday–Saturday, 9:00 AM–6:00 PM IST · Sunday: Closed